Refund Policy
This Refund & Return Policy explains how cancellations, returns, and refunds work at FarmGearo. We sell to customers in the United States only. All time limits below are counted from the date your order is marked as delivered by the carrier, unless stated otherwise.
To request a cancellation, return, or refund, please contact us at lunaroholdingsllc@lunaroholdingsllc.com with your order number. Please contact us first — we respond within 2 business days.
1. Order Cancellations
- Before shipment: If your order has not shipped yet and our supplier order can still be cancelled, we will cancel it free of charge and issue a full refund.
- After shipment: Shipped orders cannot be cancelled. Once the item arrives, you may request a return under Section 2.
- Cancelled by us: If an item is out of stock, discontinued, or cannot be shipped to your address, we will cancel that item and refund it in full. If only part of your order is affected, only the affected items are cancelled and refunded.
2. Returns for Customer Reasons (Change of Mind, Ordering Mistakes)
This section applies to returns that are not caused by us, including change of mind, ordering the wrong item, color, size, or model, duplicate orders placed by the customer, and gift returns.
- Request window: Within 30 days of delivery.
- Ship-back window: The item must be shipped back within 7 days after your return is approved.
- Return instructions: After approval, we will send you a return address or a return label. Returns sent without our approval, or to an address or with a label we did not provide, will not be accepted.
- Return shipping: The customer is responsible for the return shipping cost.
- Inspection: We inspect the item within 5 business days after it is received, determine its condition grade, and then issue the refund.
Processing Fee
Even unused items lose value once they are shipped, opened, or their packaging cannot be reused. A processing fee is therefore deducted from customer-reason returns based on the condition of the returned item:
| Grade | Condition of returned item | Processing fee |
|---|---|---|
| A | Unopened, original packaging intact and reusable | 30% of the item price |
| B | Opened but unused; box or packaging cannot be reused | 40% of the item price |
| C | Signs of use; resale value reduced | 50% – 90% of the item price |
| Not returnable | Missing parts, broken, soiled, or opened food / personal care items | No refund |
Refund amount = price paid for the item − processing fee − original shipping fee paid. Return shipping is paid by the customer. You will be informed of the processing fee before you ship the item back.
Returned as Undeliverable
If a package is returned to us because the address entered by the customer was incorrect, delivery was refused, or the package was not picked up, we will deduct the processing fee, the original shipping fee, and the return shipping cost from the refund. Alternatively, you may choose to have the item reshipped at your own shipping cost.
Not Eligible
- Requests made more than 30 days after delivery.
- Price differences due to later price drops or promotions.
- Items marked as Final Sale.
3. Orders Using Coupons or Discounts
- Refunds and processing fees are calculated on the amount actually paid, not the original list price.
- If an order-level discount was applied and only part of the order is returned, the discount is divided across the items in proportion to their prices.
- If, after a return, the remaining order no longer meets the conditions of a benefit you received (for example, a free-shipping minimum or a multi-item discount), the value of that benefit is deducted from the refund.
- Coupon codes used on an order are not reissued for customer-reason returns.
- Free gifts included with the order must be returned together, or their regular price will be deducted.
- Amounts paid with a gift card are refunded to the gift card.
4. Damaged, Defective, Wrong, or Missing Items
If the problem was caused by us or during shipping, you do not pay any processing fee or shipping cost.
- Damaged, defective, or not as described: Contact us within 14 days of delivery with photos. We will reship the item or issue a full or partial refund.
- Wrong item received: Contact us within 14 days of delivery with photos. We will reship the correct item or issue a refund.
- Missing items, parts, or quantity: Contact us within 14 days of delivery with photos. We will send the missing items or issue a partial refund.
- Lost in transit (no delivery scan): After confirming with the carrier, we will reship the item or issue a full refund.
In these cases we may ask you to return the item; if so, we will provide the return label. The original shipping fee is also refunded.
5. Package Marked as Delivered but Not Received
- When the carrier marks the package as delivered to the address on your order, the order is considered delivered. We are not responsible for packages lost or stolen after delivery.
- Please check with neighbors and your building or mailroom, and contact us within 7 days of the delivery date.
- We will share the carrier’s delivery record and delivery photo (if available) and help you file a claim with the carrier.
- A refund or reshipment is provided only when the carrier confirms a misdelivery or loss.
- Packages delivered to an incorrect address entered by the customer are the customer’s responsibility.
6. Shipping Delays
Estimated delivery times are the times shown at checkout and in our Shipping Policy for your region. If your order is significantly delayed, you may choose a full refund or a reshipment:
- Items shipped within the United States: 10 business days after the last day of the estimated delivery time, or if tracking shows no movement for 10 days.
- Items shipped from our overseas warehouse: 15 business days after the last day of the estimated delivery time, or if tracking shows no movement for 15 days.
If the original package arrives after a refund or reshipment, please return it to us or pay for it.
7. Shipping Area
We ship only to addresses in the United States — the contiguous United States, Alaska and Hawaii, and U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands) — where shipping is available at checkout. See our Shipping Policy for the regions, rates, and delivery times that currently apply. We do not ship outside the United States. If our supplier cannot ship an item to your address, we will cancel it and issue a full refund. Shipping fees and taxes are charged as shown at checkout.
8. Refund Timing and Method
- Problems caused by us: Refunded as soon as the request is approved.
- Customer-reason returns: Refunded within 5 business days after inspection.
- Refunds are issued to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post the refund.
- For buy-now-pay-later services (such as Afterpay), the remaining installments are adjusted according to that provider’s terms.
9. Exchanges
We do not offer direct exchanges. Please return the item under this policy and place a new order for the item you want.
10. Contact Us Before Opening a Dispute
If you have any problem with your order, please contact us at lunaroholdingsllc@lunaroholdingsllc.com before opening a dispute or chargeback with your bank or payment provider. We respond within 2 business days and will work with you to resolve the issue.